Richmond Machine & Engineering, Inc. is a sales/service company with over 25 years experience servicing CNC and NC machine controls, retrofitting machine controls, servo systems, engineering digital readout solutions and installing DNC networks and CNC Machines in the manufacturing environment.

For all your CNC machine service needs, we are the place to turn to in Michigan! 

We can take care of anything from routine maintenance to a complete overhaul of your favorite sturdy but outdated CNC machine.  

FIELD SERVICE CHARGES

CHARGES FOR SERVICE TECHNICIANS:  

(TO BE PAID IN U.S. FUNDS ONLY!)

DAILY RATE...................................................$119.00 PER HOUR  

DAILY RATE TRAVEL TIME..........................$ 75.00 PER HOUR

OVERTIME & SATURDAY..............................$171.00 PER HOUR

SUNDAYS & HOLIDAYS.................................$228.00 PER HOUR

1. TRANSPORTATION (INCLUDING LOCAL TRANSPORTATION) CHARGED AT ACTUAL COSTS, AUTOMOBILE MILEAGE IS AT $ 0.95 PER MILE.

2.  A THIRTY FIVE DOLLAR PER DIEM WILL BE CHARGED WHEN A SERVICE TECHNICIAN STAYS OVERNIGHT.

3. LODGING WILL BE CHARGED AT ACTUAL RATE WHEN A SERVICE TECHNICIAN STAYS OVERNIGHT TO COMPLETE A JOB.

4.  SERVICE TIME IS COMPRISED OF THE TIME SPENT IN CUSTOMER’S PLANT, OR IN SERVICE TO THE CUSTOMER AS REQUIRED (4 HOUR MINIMUM)

5.  TRAVEL TIME TO AND FROM THE CUSTOMER’S PLANT WILL BE CHARGED AT THE TRAVEL DAILY RATE, EXCEPT SATURDAYS, SUNDAYS, AND HOLIDAYS, WHICH WILL BE CHARGED AT OVERTIME RATES STATED ABOVE. 

6.  ALL SERVICE CHARGES ARE PORTAL TO PORTAL

7. WHEN A SERVICE TECHNICIAN IS REQUIRED TO REMAIN OVER SATURDAY, SUNDAY, OR A HOLIDAY, TO COMPLETE A JOB, BUT DOES NOT WORK EITHER  DAY, THE CUSTOMER WILL BE CHARGED FOR LIVING EXPENSES.

8. WHEN A TECHNICIAN TAKES CARE OF MORE THAN ONE JOB ON A TRIP,  TRAVEL AND LIVING EXPENSES, AS WELL AS TRAVEL TIME, WILL BE  PRORATED.

9. TRAVEL COST IS AT THE EXPENSE OF THE CUSTOMER AND IS BASED ON THE MOST EXPEDITIOUS FORM OF TRAVEL.

10. IN CASES WHERE A RENTAL CAR IS USED, ACTUAL COST OF THE RENTAL CAR IS TO BE CHARGED TO THE CUSTOMER.

11.  SERVICE CHARGES FOR INTERNATIONAL SERVICE, OTHER THAN IN CANADA OR MEXICO, WILL BE DETERMINED ON AN INDIVIDUAL BASIS. WHEN FIELD TECHNICIANS ARE REQUIRED TO PERFORM THEIR WORK IN LOCATIONS THAT ARE JUDGED BY “RME” TO BE A HIGH RISK AREA(S), A HAZARD RATE WILL BE ESTABLISHED.